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FLU CAMPAIGN

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Flu vaccination is available to our eligible patients every year at the surgery to help protect them against flu and its complications.

Due to COVID we once again are expecting greatly increased demand for flu vaccinations in the coming months.

We have planned our capacity to be able to give this important protection to our patients, here at the surgery, and therefore we urge you to book your vaccine with us as soon as possible.

The Surgery will be holding flu clinics at weekends along with weekdays throughout September and October.

To ensure that we are able to maintain social distancing we ask that when you attend for your appointment you arrive at the appointed time you have been given, and that you wear a facemask or covering. 

The demand for vaccination this year will be very high so please ensure you book your appointment and reserve your vaccine.

  • Appointments are available from 18th September

Take action today and BOOK your FLU appointment! You can book online, or by calling the surgery on 01299 827171

There will be 3 vaccines available this year:

  •       FLU - Over 65       
  •       FLU – Under 65
  •       *CHILDREN (Dedicated clinics, dates TBC)

*All children age 2 and 3 years old on 31st August of the current flu season are offered flu vaccination at their GP Surgery. Children in at risk group aged between 6 months and less than 18 years of  age are also able to book*

Flu eligibility;

  • 50 years old or over
  • *Serious long-term health condition
  • Pregnant
  • Living in a long-stay residential care home or another long-stay care facility
  • Receive a carer's allowance, or you're the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  • Live with someone who's at high risk of coronavirus (on the NHS shielded patient list) or you expect to be with them on most days over winter

 

* Serious long-term health condition, including:  

  • Chronic (long-term) respiratory diseases, such as asthma (that requires an inhaled or tablet steroid treatment, or has led to hospital admission in the past), COPD, emphysema or bronchitis
  • Chronic heart disease, such as heart failure
  • Chronic kidney disease
  • Chronic liver disease, such as hepatitis
  • Chronic neurological conditions, such as Parkinson’s disease Motor Neurone disease, MS, cerebral palsy
  • Learning disability
  • Diabetes
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
  • a weakened immune system as the result of conditions such as HIV or Aids or medicines such as steroid tablets or chemotherapy
  • being seriously overweight (a BMI of 40 or above)

 

With the additional risk of severe consequences of COVID to our Black, Asian and Minority Ethnic (BAME) patients, it is particularly important that you take up this flu vaccination offer this season if you fall into one of the eligible patient groups listed.

 

Thank you 


Click here to view our Shared Care Record - Privacy Policy

Click here to view our Shared Care Record List Of Partner Organisations

 

New Shared Care Record delivering better, safer care for all our patients

We wanted to let you know that we are finally connecting our systems to offer joined-up health and care records, which will enable better, safer care and treatment for all our patients.

As a GP, it is difficult to provide joined-up care with so many separate systems for handling patient information. These were not connected, meaning that you often had to repeat your story each time you received care at a different organisation, or with a different health professional. The Shared Care Record means up-to-date records will be immediately available to professionals caring for you as a patient, when you need direct care.

It will mean, for instance, a doctor in a hospital, or a paramedic who attends a 999 call will be able to confidentially access the same crucial information that we can at the Practice, such as details of any allergies and current medications, bringing potentially life-saving benefits.

Robust security measures are in place to protect your health information and all staff must follow the law on keeping your information confidential.

The Shared Care Record is not the same as the General Practice Data for Planning and Research Directions (GPDPR), which is a national NHS Digital initiative to use GP practice data for research and planning purposes.

The Shared Care Record is a local initiative to share information with organisations directly involved in your care to ensure that you receive prompt and appropriate treatment when you need it.

For more information, please visit: https://herefordshireandworcestershireccg.nhs.uk/health-services/shared-care-record


COVID-19

We were really pleased to read the exciting news about the Covid – 19 vaccine being approved for use. Because of the nature of the vaccine and the logistics of getting it delivered, initially not all GP surgeries will deliver it from their buildings. We are pleased to say that two of our surgeries have been approved to deliver the vaccination from their buildings, for our Wyre Forest Health Partnership (WFHP) patients. We will be working with the other WFHP practices to give the vaccinations from Stourport Health Centre and Kidderminster Medical Centre.

When we receive the first vaccine, we will ring people in the Government’s priority order, to book the appointments; please DON’T ring us. Separate arrangements will be made for our housebound patients and residents in the care homes, to receive their vaccination as we did with their flu vaccinations.  

We will run this immunisation campaign in the same safe Covid secure way as we did our flu clinics (22 500 flu vaccinations given so far this winter!)

We will be moving office and clinical staff away from other work to run the clinics, as well as calling up retired colleagues to help.  We know you will have a lot of questions, and as soon as we receive relevant literature, we will share it with you.

This is all we know at the moment, but it’s a great step forward and we look forward to getting the clinics underway soon.

To learn more please click here to find leaflets on COVID-19 vaccine.


AccuRx Online Consultation

Contact us online

AccuRx are a technology company, who build software for GPs, hospitals and other healthcare providers to help you communicate with each other. Please click here to find out more information

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Due to the current situation with regards to Coronavirus we are having to change the way in which we work - this is to protect our patients from unnecessary risk. We are therefore reviewing the service we provide.

Our ultimate responsibility is to ensure the safety of our most vulnerable patients and as such we are asking that you do not attend the practice unless you have an appointment.

We will be contacting some of our patients to change their appointments from face to face to telephone calls.

We are also asking that patients do not come to the practice to collect sick notes, letters or reports. We will send these out either via the post or electronically - staff will contact you to let you know which method you will be receiving yours.

We are also sending texts to those patients who have not nominated a pharmacy for the ordering of prescriptions - again we are asking that you do not attend the practice to either drop requests in or to make requests - these should be done via your chosen pharmacy who will then request from us via email.

These are times that are unfamiliar for all of us and we ask that you remain patient with us whilst we all find the best way to carry out the day to day requirements of our job whilst keeping you all as safe as we can.

I will be updating this page daily with any changes - please share with your family and friends - most practices will be operating using the same guidance as we have.

Ultimately we are all feeling the same apprehension and we need to ensure we look after each other and remain calm and kind.

Thank you

 


here to help

We recognise the challenges faced within families during the Covid 19 period has exacerbated the challenges families face in bringing up children.  There are times when a family needs help and support. Early help means providing support as soon as a problem emerges, at any point in a child’s life, from pre-birth through to teenage years.

Here to Help  is part of Worcestershire’s response to Covid19. Information is available through their website:  Here2Help Website http://www.worcestershire.gov.uk/here2help

or call 01905 768053.

Here2help Supporting Happy Parental Relationships Website contains a range of self-help information and links http://www.worcestershire.gov.uk/info/20793/here2help_supporting_happy_parental_relationships

 


CORONAVIRUS

 

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

 

Information remains subject to regular change and updates. More information can be found on the NHS website here

 


Due to the current situation with regards to Coronavirus we are having to change the way in which we work - this is to protect our patients from unnecessary risk. We are therefore reviewing the service we provide.

Our ultimate responsibility is to ensure the safety of our most vulnerable patients and as such we are asking that you do not attend the practice unless you have an appointment.

We will be contacting some of our patients to change their appointments from face to face to telephone calls.

We are also asking that patients do not come to the practice to collect sick notes, letters or reports. We will send these out either via the post or electronically - staff will contact you to let you know which method you will be receiving yours.

We are also sending texts to those patients who have not nominated a pharmacy for the ordering of prescriptions - again we are asking that you do not attend the practice to either drop requests in or to make requests - these should be done via your chosen pharmacy who will then request from us via email.

These are times that are unfamiliar for all of us and we ask that you remain patient with us whilst we all find the best way to carry out the day to day requirements of our job whilst keeping you all as safe as we can.

I will be updating this page daily with any changes - please share with your family and friends - most practices will be operating using the same guidance as we have.

Ultimately we are all feeling the same apprehension and we need to ensure we look after each other and remain calm and kind.

Thank you


BEWARE OF SCAMMERS

There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 

Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.


RCGP

This practice is one of over 600 practices in England contributing pseudonymised data for national research and surveillance.

 

These data enable continuous monitoring of infections and diseases in the community and is used in ethically approved research. The RCGP RSC is the main source of information for Public Health England (PHE) and helps with prediction and management of flu out-breaks and pandemics.

 

Providing pseudonymised data does not affect patients, their care or privacy, however if you no longer wish to allow your information to be used, please speak to your GP.

 Patient info leaflet


Do you Care for someone?

If you need support in your caring role please call the Worcestershire Association of Carers Helpline on

0300 012 4272 or
visit their website 

PLEASE NOTE

From 1st of June 2019 routine medication requests will no longer be accepted at the surgery by telephone. 

The phone line will remain available only for all of our frail and housebound patients, for other patients if there is an urgent clinical need and for any medication queries.

For more details, click on the 'Prescriptions' tab in the menu



Patient access

To use our online services, which enables you to book appointments and order repeat prescriptions

We ask you to come into the surgery and please bring 2 forms of ID (one needs to be photo ID).

Please click here to be taken to the Patient Access website for more information

patient access logo


Register with us NOW!!

If you are new or returning to the area, we would be delighted to accept you as a patient at York House Medical Centre.  

Please call in and speak to one of our friendly receptionists, bringing along two forms of ID (1 photographic & 1 Proof of address) and we will be happy to register you.


New Telephone System

The Wyre Forest Health Partnership has changed its telephone system.  Whilst there will be no change to the telephone number that you need to contact, you will now hear an options message once your call is connected.  The new system will help us to ensure that you speak to the appropriate person as quickly as possible. Please note: calls to and from the Surgery are recorded for training and monitoring purposes and in the event that the Surgery needs to contact a patient via telephone, the surgery number will be withheld. If you have any questions or concerns regarding the changes, please do not hesitate to contact us.


 The appointment system that has been in operation since September 2016 continues to work well, giving our patients quicker access to a GP

Did you Know...?

You can book a telephone consultation with a GP of your choice in advance, either by booking on line or by contacting the surgery direct.

 To find out more information about how the service operates, please click here

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Practice Booklet

booklet

Click on the link below to download a copy of our practice booklet 

practice booklet

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feedback

We need your feedback! Let us know how you got on at your last visit, is there anything we can improve on? What do we do well?

Please let us know by filling out a Friends and Family form, which can be found in the surgery, or by visiting 

NHS choices and leaving us a review!



Our quality of care is officially 'GOOD'

This is not just what most of our patients think but is the impartial formal findings of the CQC, the Independent Regulator of Health and Social Care in England.

Your practice achieved a rating of 'good' for all of the standards reviewed by the Inspection Team which you can read about in more detail on the CQC website by following the link below:-


 CQC Website



Allocated Named GP

All patients that are now registered at York House Medical Centre have a named allocated GP who will oversee your care. You are still entitled to see whichever Clinician you choose to.  Please see click here for further information.


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wfhp

Wyre Forest Health Partnership

The York House Medical Centre is proud to be one of the founding members of The Partnership.

We believe that The Partnership will allow us to combine scale benefits,  innovation and integrity to provide the best possible quality of care that we can for our patients

Clare Nock, Chief Executive Officer, Wyre Forest Health Partnership

If you would like to know more about The Partnership, you can access the website using the following link :-

http://www.wyreforesthealthpartnership.co.uk/

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(Site updated 09/09/2021)
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