Our receptionists are fully trained and do a very difficult job well. Please remember that if you need to be kept waiting or seem to be asked one or two irritating questions, they are carrying out our policy which is aimed at making the practice run smoothly. They have to judge the urgency of requests so please try to give the information they require. They have been told to obtain this this, and are not being nosey. They are bound by the same rules of confidentiality as the doctors and nurses.