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Suggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice and take any complaint seriously.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

You can contact the Site Manager, Donna Davies by letter,by email donna.davies12@nhs.net or telephone  on 01299 827171 and she will do all she can to try and resolve any issue.

Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

Complaints comments

If you would prefer to use our easy read complaints leaflet:-

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website