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PUBLIC ENGAGEMENT EVENT - Stourport Medical Centre

10th October, 2019 

The Civic, Stourport

3pm - 8pm


Flu Clinics - Now Bookable

flu

If you are:

  • pregnant,
  • 65 years or Over,
  • a child aged 2-3 ,
  • obese (with BMI>40),

OR suffer from asthma, diabetes or immunosuppression, have a heart, kidney or lung condition, have suffered a stroke or transient ischaemic attack, you are considered at greater risk from flu and the implications can be serious.

We have bookable appointments available at times during the week 

Bookable Appointments:

Morning, Evening and Day Appointments available from end of September onwards. You can book online or contact the surgery.


Get help from us with AskmyGP - click on image to access.

Same day, personalised care. With your own GP.

  • It's available 24/7 - we respond in working hours, 8am to 5.30 pm Monday to Friday
  • In working hours, we can usually get back to you within the hour - it may be longer at busy times
  • All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
  • You can choose a particular named GP if you wish (so long as they are working that day)
  • You may chose a telephone, video or email response
  • You can login now, without any paperwork


Do you Care for someone?

If you need support in your caring role please call the Worcestershire Association of Carers Helpline on

0300 012 4272 or
visit their website 


PLEASE NOTE

From 1st of June 2019 routine medication requests will no longer be accepted at the surgery by telephone. 

The phone line will remain available only for all of our frail and housebound patients, for other patients if there is an urgent clinical need and for any medication queries.

For more details, click on the 'Prescriptions' tab in the menu



Patient access

To use our online services, which enables you to book appointments and order repeat prescriptions

We ask you to come into the surgery and please bring 2 forms of ID (one needs to be photo ID).

Please click here to be taken to the Patient Access website for more information

patient access logo


Register with us NOW!!

If you are new or returning to the area, we would be delighted to accept you as a patient at York House Medical Centre.  

Please call in and speak to one of our friendly receptionists, bringing along two forms of ID (1 photographic & 1 Proof of address) and we will be happy to register you.


New Telephone System

The Wyre Forest Health Partnership has changed its telephone system.  Whilst there will be no change to the telephone number that you need to contact, you will now hear an options message once your call is connected.  The new system will help us to ensure that you speak to the appropriate person as quickly as possible. Please note: calls to and from the Surgery are recorded for training and monitoring purposes and in the event that the Surgery needs to contact a patient via telephone, the surgery number will be withheld. If you have any questions or concerns regarding the changes, please do not hesitate to contact us.


Extended Access

In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.

GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.

These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.


 The appointment system that has been in operation since September 2016 continues to work well, giving our patients quicker access to a GP

Did you Know...?

You can book a telephone consultation with a GP of your choice in advance, either by booking on line or by contacting the surgery direct.

 To find out more information about how the service operates, please click here

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Practice Booklet

booklet

Click on the link below to download a copy of our practice booklet 

practice booklet

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feedback

We need your feedback! Let us know how you got on at your last visit, is there anything we can improve on? What do we do well?

Please let us know by filling out a Friends and Family form, which can be found in the surgery, or by visiting 

NHS choices and leaving us a review!



Our quality of care is officially 'GOOD'

This is not just what most of our patients think but is the impartial formal findings of the CQC, the Independent Regulator of Health and Social Care in England.

Your practice achieved a rating of 'good' for all of the standards reviewed by the Inspection Team which you can read about in more detail on the CQC website by following the link below:-


 CQC Website



Allocated Named GP

All patients that are now registered at York House Medical Centre have a named allocated GP who will oversee your care. You are still entitled to see whichever Clinician you choose to.  Please see click here for further information.


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wfhp

Wyre Forest Health Partnership

The York House Medical Centre is proud to be one of the founding members of The Partnership.

We believe that The Partnership will allow us to combine scale benefits,  innovation and integrity to provide the best possible quality of care that we can for our patients

Clare Nock, Chief Executive Officer, Wyre Forest Health Partnership

If you would like to know more about The Partnership, you can access the website using the following link :-

http://www.wyreforesthealthpartnership.co.uk/

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(Site updated 18/10/2019)
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